Troubleshooting and Contacting Staff
Quick checks and the safest way to ask staff for help.
Quick checks
Refresh once, confirm the bot is online, confirm the website shows the correct Discord account, and check whether a cooldown, timer, or processing state is expected.
Write a useful report
Include the page or command, approximate time, Discord ID, expected result, actual result, and a screenshot with private information hidden.
Contact
Email support@kissune.cc or use the configured Discord support server. Staff will never ask or need your password or complete payment-card number.